Hi Community, I added a handful of Search Sources to my service portal, however I can't seem to get my last one (order 400, Documentation) to work. The other 3 work seamlessly, KB and SC are clones from the OOTB that I edited slightly while Cases ref...
I used the following commands on default value to calculate the number of days subtracting current date to due date but didn't work. Any comment or advise is greatly appreciated.javascript:calendar_duration = GlideDateTime.subtract(due_date.getDispla...
We've recently added a new State value to the Catalog Task table.Label: On HoldValue: -5When selecting this choice, a new field should be shown via UI Policy, On hold reason [u_on_hold_reason]This worked in our non-production instances, but once push...
I have two custom tables, table a and table b. Once a record is updated on table a I want to move the record to table b and delete it from table a. I should note that this is being run from a business rule. My approach://first gather all of the data ...
I have a list field type (u_year) inside table sn_compliance_policy_statement. My choices in that list field are years, such as 2016, 2017, 2018, etc. I am trying to query all records with the active field set to true and then set the value of the u_...
Hi ,I had requirement : To reopen the request and a new ritm should be created and new task created.So I did ui action Reopen. It is reopen request and creating ritm but the workflow is not attched to new ritm. Can any one help me how to attach same ...
I have two date fields (not date/time) on a form that are used for the start and end of an event.I created a onLoad client script that calculates the difference between the start and end dates to return the number of days. Additional fields will ap...
when i am Create An Incident as any user ITIL/userobserve that once incident created with all mandatory fields click on Tab Task SLAs when i observe that Task SLA tab is empty.expected:On Task SLAs tab, SLAs should be visible to the user.
Hi There!I need to create Incident based on Requested Item, using Business Rule, something like this:var gr = new GlideRecord('incident');gr.initialize();gr.assignment_group = current.assignment_group;gr.insert();current.u_has_incident = true;I have ...
hey,I try authenticating through Oauth to my instance using authentication code.I fail with 401 unauthorized{ "error_description": "access_denied", "error": "server_error"}my flow:I configured my instance to use my authentication server.t...
Hi ,I have created Name field ,First name ,Last name ,Company field .I written code for Name field g_form.getrefrence('name') ,i will get the value of -First name ,Last name but when I tried for company (on user table company have reference table)but...
hi all,The record delete step in automated test framework , is not actually deleting records, but in the test result log it shows as record has been deleted.Also, we can see records deleted in deleted records.any clue why the records are not getting ...
We have a Transform Map that was working fine prior to our upgrade to Jakarta. Post upgrade, we're now finding that it fails on the first record with nothing but "java.lang.NullPointerException" as the error.If we set the first record to Ignore, then...
why it is not good to use GlideRecord in clientscript?
what is the difference between variable and variable set???
