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02-16-2023 01:19 AM
I don't see email accounts configured in my PDI under sys_email_account table.
PDI: https://dev110411.service-now.com/
I've enabled email sending & receiving from Email properties but the emails do not trigger nor are received which I believe is because of absence of the SMTP & POP3 accounts.
Has this changed over the years and we are supposed to configure email accounts manually ? Because I don't see it in any of the newer PDIs.
Thanks.
Solved! Go to Solution.
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02-16-2023 02:47 AM
Hi @Vineetha Rohra1 ,
PDI) user, you probably noticed we recently shipped a new change to disable sending and receiving emails on PDIs. Read on to learn more about what this means for you.
https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/
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08-27-2023 11:11 PM
The link that you have shared, stated that PDI cannot send email. Nowhere it was written that , PDI cannot receive email.
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12-15-2023 08:16 AM
Hi @Vineetha Rohra1 @Ehsanul @Community Alums @Meesam Abbas1 ,
We can add our personal gmail account into it. See the below link
Thanks
Vipin Mathew
