Email accounts not configured in PDI

Vineetha Rohra1 · ‎02-16-2023

I don't see email accounts configured in my PDI under sys_email_account table.

I've enabled email sending & receiving from Email properties but the emails do not trigger nor are received which I believe is because of absence of the SMTP & POP3 accounts.

Has this changed over the years and we are supposed to configure email accounts manually ? Because I don't see it in any of the newer PDIs.

Thanks.

Community Alums · ‎02-16-2023

Hi @Vineetha Rohra1 ,

PDI) user, you probably noticed we recently shipped a new change to disable sending and receiving emails on PDIs. Read on to learn more about what this means for you.

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

View solution in original post

Ehsanul · ‎08-27-2023

The link that you have shared, stated that PDI cannot send email. Nowhere it was written that , PDI cannot receive email.

vipinmathew · ‎12-15-2023

Hi @Vineetha Rohra1 @Ehsanul @Community Alums @Meesam Abbas1 ,

We can add our personal gmail account into it. See the below link

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-servicenow-using-your/m-p/2764575/highlight/true#M1063969

Thanks

Vipin Mathew