Email Auto Response Agent Not Triggering in AI Agent Use Case
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06-30-2025 07:24 AM
Hello ServiceNow Community,
I’m experiencing an issue with the Email Auto Response Agent not triggering as expected despite being configured in the AI Agent use case. Here are the details:
- Table: sys_email
- Conditions: type=received^receive_type=new
- Run as: user_id
- Channel: Now Assist Panel
The trigger status is active, but the Email Auto Response Agent does not execute when a new email is received. This is affecting our ability to automatically respond to incoming emails.
Has anyone encountered a similar issue or can provide guidance on resolving this? Any help or suggestions would be greatly appreciated.
Thank you!
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06-30-2025 07:33 AM - edited 06-30-2025 07:38 AM
Hi,
the Channel: Now Assist Panel is correct?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-30-2025 08:50 AM
Hi Kamil,
Yes, Channel: Now Assist Panel is correct
Thanks
Nisarga Y
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2 weeks ago
Hello @nisarg
Have you found a solution for this issue?
I'm currently facing the same problem and would really appreciate it if you could share how you resolved it.
Thanks in advance!
Best regards,
Sakshi
