Email Auto Response Agent Not Triggering in AI Agent Use Case

NisargaY
Tera Contributor

‎06-30-2025 07:24 AM

Hello ServiceNow Community,

I’m experiencing an issue with the Email Auto Response Agent not triggering as expected despite being configured in the AI Agent use case. Here are the details:

  • Table: sys_email
  • Conditions: type=received^receive_type=new
  • Run as: user_id
  • Channel: Now Assist Panel

The trigger status is active, but the Email Auto Response Agent does not execute when a new email is received. This is affecting our ability to automatically respond to incoming emails.

Has anyone encountered a similar issue or can provide guidance on resolving this? Any help or suggestions would be greatly appreciated.

Thank you!

0 Helpfuls
  • 1,283 Views
4 REPLIES 4

GlideFather
Tera Patron

‎06-30-2025 07:33 AM - edited ‎06-30-2025 07:38 AM

Hi,

the Channel: Now Assist Panel is correct?

_____
100 % GlideFather experience and 0 % generative AI

0 Helpfuls

NisargaY
Tera Contributor
In response to GlideFather

‎06-30-2025 08:50 AM

Hi Kamil,
Yes, Channel: Now Assist Panel is correct

Thanks
Nisarga Y

0 Helpfuls

sakshi1707
Tera Contributor

‎09-09-2025 12:42 AM

Hello @nisarg

Have you found a solution for this issue?
I'm currently facing the same problem and would really appreciate it if you could share how you resolved it.

Thanks in advance!

Best regards,
Sakshi

0 Helpfuls

abdul25
ServiceNow Employee

3 weeks ago

This issue is already reported as PRB1896703 and the dev team marked this as implementation request. This functionality is currently not supported in emails. They are actively working on implementing this feature for future releases and upgrades.

At this time, no alternative approach is available

0 Helpfuls