Email body in html field

[Vikram3]

Hi all,

I have a flow designer where the trigger is inbound email. I'm creating a request after the trigger where I need to populate the email body in the description field and the subject in the short description. I used the data pill but it didn't work. I even tried the below script which didn't work either.

var ritmDesc = fd_data.trigger.email.body;

return ritmDesc;

Can anyone help here.

[Juhi Poddar]

Hello @Vikram3 

The flow should look something like this:

Create Request:

Update description field with email body:

Update short description field with email subject:

Hope this helps!

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Thank You
Juhi Poddar

[Vikram3]

Hi @Juhi Poddar Yes I did the same. Short description is getting populated with subject whereas the description is not.

[Amit Verma]

Hi @Vikram3 

The data pill should work. Could you please check on below points:

1. Check if your trigger email has body and subject line defined. 

2. If both are available, open the triggered flow context and see what value does your variables hold.

3. Check if your flow is activated or not. If it is not activated, it will not trigger on reception of incoming email.

Also, if possible, can you please share some screenshots of your flow execution context?

Thanks and Regards

Amit Verma

[Vikram3]

1. Check if your trigger email has body and subject line defined. - Yes

2. If both are available, open the triggered flow context and see what value does your variables hold. - Yes it does.

3. Check if your flow is activated or not. If it is not activated, it will not trigger on reception of incoming email. - I'm testing from the flow using test button available in top right corner.

[Najmuddin Mohd]

Hello @Vikram3 ,

Can you check by mapping the Description to the Additional comments field?

Regards,
Najmuddin.