email client template - how to use a dynamic FROM value?

[Zod]

Hi All,

as I learned the hard way, just using mail scripts in the body (that will derive the proper from and reply_to values) will not work  

But ok ... for the reply to I can use some easy js like "javascript:current.assignment_group" .... BUT how to go ahead with more complex script which I need to define the FROM field?????

PLEASE HELP.

Best would be to be able to add a email script .. but this does not work (tried like in the body with ${mail_script:abc_scipt_client}

[Zod]

does not work (maybe because of scoped app ... no idea).

I tried in the body:

${mail_script:csm_test_from}

and the mail script is set to:

(function runMailScript(current, template, email, email_action, event) {

email.setFrom("abc@xxxxx.com");                                         // valid email used

}) (current, template, email, email_action, event);

[SanjivMeher]

No. In the email body of client template, inside mail script tag, just type email.setFrom("abc@xxxxx.com");       . Don't use ${mail_script:

below is an example

<mail_script>

email.setFrom("abc@xxxxx.com");

var uname = current.user;

if (current.type != 'received') {

    var u = new GlideRecord('sys_user');

    uname = current.sys_created_by;

    if (u.get('user_name', uname))

          uname = u.name.toString() + '<' + u.email.toString() + '>';

}

var cdate = new Date();

cdate.setTime(current.sys_created_on.getGlideObject().getNumericValue());

var header = "On " + cdate.toLocaleString() + ", '" + uname + "' wrote:\n\n";

template.print(header);

if (current.body_text.isNil())

  template.print(current.body);

else

  template.print(current.body_text);

</mail_script>

[Zod]

I somehow do not fully understand.

Something like this should work then?

I need to use some client scripts .. and they are working fine currently.

Only the reply to and from field seem to be required to be set in the field directly.

[SanjivMeher]

I get you now

use this ${mail_script:csm_test_from} in body then

and can you post a screen of the notification script. why are you using (function runMailScript(current, template, email, email_action, event) {

You can just write email.setFrom("abc@xxxxx.com");                                         // valid email used

[Zod]

I tried with the long mail script and it did NOT work.

So I want to know in general if a mail script can be used to set the FROM field ...

... here the mail_script

and here the template

and here the log ;-(

I assume if it normally should work - it again is some scoped app limitation ;-(