Hi Everyone,i wish to configure templates option in contextual sidebar in 'Configurable HR agent workspace'.i configured it in Classic agent workspace but unable to do so in 'Configurable HR agent workspace'.There's an option for 'Response templates'...
I have a need to create a need: how to get the value of a variable type lookup select box (Software/execution/application) which comes from the software application table which retrieves the value of the ID and class column, If a software_id paramete...
I created a flow and a 'wait for condition' that waits for all catalog tasks created dinamicaly (for any CIs from a list) in the flow to be closed before closing the RITM. The flow doesn't pass the wait for condition because even after I closed all t...
I want to hide these tabs in Workspace if users don't have specific roles. How can I do it in ?
Hi Everyone, We don't know why the mid server user profile in our non-prod instance is getting inactive and locked out after every minute, the mid server status is fluctuating after the password being rotated in config file and user table. We have ti...
This script is used to trigger a notification when any comments are added to a record by @mentioning someone in worknotes.
Hi Everyone,Can you please help me on this requirement to get the report of the time to the ticket is submitted (created)to the time it is closed for SCTASK.I would like to get the closed time report for below time frames.< 5 days6-10 days11-20 days>...
I need to update the priority and impact when a location is added or changed on an incident. The task is to use the default priority from the location to set the impact on the Incident form and when a Service or Service Offering is added or changed o...
Hello SN Community, How do I create or update the Simple List widget to a scrollable Simple List widget???I'm thinking of a some sort of frame where the list o records may be rendered as well as a scrolling function. The issue I am having is that the...
How to write where clause in database join to check if work notes CONTAIN 'value1' or 'value2'
Hi , I have one requirement , I have one List collector Variable on Catalog item, that is reference to sys_user table , when the requestor field is selected and requestor is the member of XYZ group and ABC department then in list collector also i nee...
Hi Community, It seems like there is some issue with transform map field map script:- answer = (function transformEntry(source) { // Add your code here var groupings=[];if(source.u_iogc_grouping_1!=''){ var groupSysId1 = getEntityUpdateGroup...
If you use the Variable Editor on your task forms (incident, change request items, etc.) you are aware that they are not collapsable. Depending on the amount of variables you have from your record producer or request item etc, this may result in a la...
Hi all, I have a requirement to display pdf on dashboard.Could you please help me to achieve this Thank you!
I am setting up a Flow that triggers when customer information is obtained and a record is created through Virtual Agent. I plan to include several Subflows within this Flow and want to set up an Action to send notifications to the email address obta...
