Hello,Goal is to create a View Only access to the Service Case table. Created a group that has the sn_customerservice.case_viewer and the sn_customerservice.case_task_viewer applied to it. Created an ACL oftype=recordOperation=readDecision Type=Allo...
Hello!Is there a way to replicate the Case Card Carousel that are OOB in HR Agent Workspace for other tables?In this particular case, I need to create a carousel with cards for knowledge that would have similar looks to these OOB carousels.I know tha...
Hi experts, I am trying to update record in share point from ServiceNow. Empty record is getting created in Share point. Field values are not updated. Please find the bellow script. Thanks,Anusha.
We want similar sysids for sys_user and sys_user_group records in prod and non-prod instances.
Hello Everyone, I want to modify "There are no agents available for your selection at the moment. Please try again later or choose a different option." message in finnish language. I tried modifying in sys_ui_message table but still i am getting olde...
I have a scenario where based on a condition of schedule and current active users within the assigned group an RITM should be auto assigned. Using Assignment rules, I am able to populate assigned group field, but I also need to auto assign the RITM t...
Hello Community, I want to avoid the DOM manipulation from below OOB Client script. We created below custom client script to add some new messages from OOB Client script "Highlight VIP Caller".Please suggest if there is any alternative for DOM Manipu...
Hi,When user raise a request for particular catalog item , then email needs to trigger to the requested by user with average resolution for completion for that request. Could please help me how that logic to implement and trigger that mail.
Hi All, I have requirement as per the below concern:We have one field Select an application from the list type is reference(cmdb_ci_business_app). There is one application name( Corel WinZip).When we search in reference field in portal with Corel it'...
Hi Team,My instance got released and I am unable to access dev270056.service-now.com .Is there anyway to retrieve developer instance?
Is it possible to change my default screen when user clicks on the menu in the left and I want it to change from "Overview" to "All contract" in Workspace ?
I have business requirement for a multi selector on a portal page for raising incidents.this is so user names affected can be recorded.but when the first is selected it seems to truncate the results for the second name and a lot of the time the 2nd o...
Hello Developers, How would I go about making it to when a Knowledge Article Author (sys_user) becomes inactive, that knowledge article author is replaced with the knowledge bases' manager? Thanks in advance!
Hi,I want to fix the header of the table that is available to view on the service portal through the "Data Table from URL Definition" widget. As the user scrolls down, the header should be frozen on the top row for their convenience.
I can not log into and download apps from the store from my Developer instance, I get a message that I do not have a servicenow support login?Any idea how you can access the apps and download them to the developer instance? Thanks