How to make the Additional Comments (Customer Visible) field By Default visible Onload incident form, when the user opens the form. Currently whatever checkbox we check whether it is work notes or additional comments the journal field is visible but ...
I removed certain choices from a select box, and on the catalog item it is not showing those choices anymore. But when I added the catalog item to an order guide - for some reason those choices that do not exist, are the default value on the field. H...
Hi Team,Can anyone help me on urgent basis.for admins transfer type methods are visible. But not for agents. What could be the issue.it is showing as blank.
Hi, I have a custom workspace UI action that creates an incident from a case (it opens an unsaved incident record with some prepopulated fields. UI action script: // Create a new incident record var newRecord = new GlideRecord("incident"); newRecord...
how to update a reference field of a target table if short description of target table contains a number of source table using transform map.if anyone knows please let me know quickly
Hi, I have requirement to copy the few fields from Problem (under Analysis information tab) record to Problem Task(under Analysis information tab). whenever the problem task is created the data will be copy to the problem task. I tried below BR but i...
Looking for official documentation on sn-record-picker and sn-choice-list or where I can review the directive in the platform. There was a question posted two years ago asking the same thing with a reference to a github repo that is now empty.
The proper response is sent from ServiceNow but on output received on One automation Automation HTTPSConnectionPool(host='instance.service-now.com', port=443):Max retries exceeded with url.Just wanted to understand this issue is from which end from ...
Difference between those two?
I am not able to find from where we are setting Predfined filters that we can use in Agent workspace. See below existing filter, I need to create new but have no idea where can I do it.
I want my Incident Satisfaction Survey to send every time a user resolves an incident. That means even if the same affected user had 2 incidents put in right after the other, and resolved right after the other, I would want 2 surveys to generate. The...
Hello Guys, I am lost, i cant find the way to translate and order Sort on esc. For example rom screenshot "Most relevant"I checked all 3 tables (sys_translated,sys_translated_text,sys_ui_message) but they look okay, translation should look good but p...
Hello, I have a catalog item with a field where user can select a group he belongs to. In the ESC it shows me the 'created' value but I would prefer the name. How this can be fixed?
Hi Experts,We are loading data for VMware machines in our cmdb_ci_vmware_instance table, however there are two fields which are not directly present in this table i.e operating system and OS Version (they are present in Windows Server table. In form ...
