Configuration Item
Hi, How toauto populate the business_service field based on the configuration item in the change record?
Forum Posts
Resolved! Using flow designer relative conditions
Having an issue where I am setting up a flow to send an email notification out once a the project completion date is 7 days beyond the current date. I have it set to run daily at a specific time, however, the date ranges are not exactly working as ex...
List view PopUp open at bottom of browser.
I have an issue that appears every so often.While in list view, the field edit popup will open in strange areas.So, instead of opening right in the field, the popup may appear at the bottom of the list view, open instead of like this I've even see...
Resolved! Have you got "Microsoft Azure DevOps Integration for Agile Development" working
Hi, We are struggling with "Microsoft Azure DevOps Integration for Agile Development". Initially I would just like to know if anyone else has managed to get this working? If so, I was hoping you would advise on the type of credentials you used for yo...
Reset the strike thought Portal "Reopen incident" button once the incident is resolved
Hi All, I have a requirement where the resolved incident when reopened the 3 strike rule also should be cleared.I was able to achieve it via UI action "reopen incident" button by adding this code.Also on portal we have the "reopen incident" button. I...
Resolved! GlideRecord setting variable outside of If Statement
I've been a developer for 8+ years, and apparently I missed this in ServiceNow 101. Am I going crazy? why do I get the last nds_code when I'm just capturing the nds_code if number = G280002292 var ndsCode = '';var gr = new GlideRecord(<tablename>);g...
Resolved! Creating a flow that looks for duplicate tasks' descriptions
Background: There's a flow that creates Demands (Parent) and Demand Tasks (Child). This same flow has a loop that re-creates a DMNTSK under the parent when the state is Closed Incomplete. That new DMNTSK's Short Description already exist under the...
Unable to find Service Operations Workspace option under Form UI for SOW workspace for ATF
Hi All, I am trying to create a incident through ATF on the service operation workspace(SOW) on Vancouver build.Used Application as Service Operations Workspace and Set the form view to Service Operations Workspace. But I still do not see the Service...
Is it is it possible to bypass the DataPolicy
Hi , Is it possible to bypass the UI policy? i am having a process flow on the problem form, and made few fields are mandatory on the form. now my requirement is to bypass the UI policy and i want to update the fields on the problem form through sch...
Task short description should be same as selected vaiable dropdown
On catalog item we have a dropdown field eg:-Request type1,test12,test2when user select test1 and if he submits the request task short description should be test1. we have a flow designer how can i achieved this via flow script
Postman Alternatives in VSCode for API Testing?
Anyone here using VSCode for API testing? I’m looking for a tool to replace Postman and have come across Thunder Client and Apidog. Any thoughts on these or other recommendations?
Changing the behaviour of the Related Records UI Action
Hello! I have an ask about changing the behaviour of a custom UI Actionform button called related records. The ask is: if the incident record state is closed and a problem record has already been linked under the incident as a related record, then wh...
Resolved! Reports
I need to create a report that combines data from the Incident and Problem tables. Is this possible...?
Resolved! List collect showing "No matches found"
I have a list collector that points to a table for it's values. If a non ITIL role user tries to use the variable, they get "No matches found". The table only has the default ACL & user it was setup with. What's going on here? Has anyone else run int...