Hi experts, I'm configuring absolute connector to ServiceNow so in that how to get API token, how to create API token how I can get from this and What is the purpose of API token in absolute connector? If anyone knows please help me out for reference...
I am trying to navigate within nested options in the mega menu. When I click on any option in the mega menu, I can navigate to the next page as expected. However, once on the new page, if I click on another option in the mega menu, I am unable to n...
hello everyone,i have the widget used in two portals i am trying to override the css in the instance but it's not working for me any suggestion please ?
Hi,I just created one table "Rating", on that two fields like "Currency" reference to the international currency table and "Rate" is a decimal field. Already load the data of currency and rate for that particular currency. In the record producer form...
I need send an email to my PDI instance. How I can find my instance Email account?
Hello Everyone, I am new to HRSD and noticed that we don't have a state as resolved or a UI action, am I missing something? I have a client need which says that to have a button as resolve HR cases and then automatically close complete the case aft...
Hey everyone, good day to all!Our project is in the migration phase currently.we have migrated portal pages and widget from our older instance to our newest instance.. now the problem is that whenever we are trying to access catalog item from portal ...
The change CHG000000023601 is following GTS Framework wherein the approval is dependent to the assignment group.For the assignment group WINDOWS L2 it is using approval group hierarchy AGH0001338The change have conflict with DCL-CI-NEXT Blackout, it ...
Has any one done Service Now and Genesys IVR integration?Use Cases:1. Create Request through IVR2. Assigning IVR calls to available agents3. Automate the processes like 3.1. Increase Mailbox Size3.2. Increase Recipients Limit3.3. Create New Email Gro...
Hi,Whenever I change the Parent Incident field on the incident table, Im getting this comment on the parent incident: I tried to make all Business rule inactive but Im still getting this comment, how can I stop this or find what responsible for this?...
Hello everyone I have a CMDB table on which there are around 200 database index, i need to know which columns or fields are least used for global search, and how to disable them , because it is creating lot of text_index events which is causing to p...
Hello everyone I have a query regarding database index of a CMDB table, How can I find the columns or fields from the database index which are least used for global search and how can I disable them so that performance can be improved, as of now th...
Team,I wrote a scripted API and trying to post the data from rest API explored, but i dont see provision to add attachement data from explorer to test the case.May i know how to achive this? (function process(/*RESTAPIRequest*/ request, /*RESTAPIResp...
I've been using a dev instance daily for over 4 years and yesterday morning, I sign in and got a brand new blank instance. How do I get the original one back?
Hi everyone im new to service now, for my training i had a task to create change management for request add to it task changes and add approvers but i cant add any approver in the listtab, is it normal? or there is another way to add approvers ?