Dear colleagues,I need to create a request task item from a catalog maintain item for a specific user/group, that is, the user will be entered in a variable of the catalog item form, (it will be the owner of an application service).Is it possible usi...
Hi Team,I have a requirement like below: We have two variables, a. start date & time b. end date & timeWhen we select start date & time the same time it's showing in the end date & time variable. But we need the end time should be greate...
Hello , I have set a delegate for user , but user is not receiving emails for approval .User is able to see them under Myapproval but does not receive any notification .Also exclude delegate check box is unchecked for notifications .Thanks
When I try to activate my flow I see the following error:What can be a reason of error? Thank you!
I have a catalog item that has a list collector variable and it displays Group Table records (sys_user_group). I created a flow in Flow Designer that loops through each group and creates an approval record for each group (approval for group manager)....
I want to create a report on alerts, including their secondary alerts, and display the incident associated with the primary alert. So far, I believe that a database view seems like a good option. I would appreciate any help in identifying the where c...
I want to insert an image from a script into the table. Basically, I'm receiving an image in the base64 format through a rest API call in my script and now I want to insert the same into the table having a column image of type image.
"workspace uib" view is getting applied on "agent workspace for hr case management" and "workspace" view is getting applied on "hr agent workspace". I want to apply "workspace uib" view on "hr agent workspace". how to do this? please help
In the native view, whenever we move the HR Case status to "Pending", we get a popup with 3 fields: reason, work notes & pending due date. Pending Due Date is a custom field. But in "Agent Workspace for HR Case Management", I am getting only two fiel...
Is there a way to add context menu in any Workspace in ServiceNow. So that the users will be able to use "Add to Visual Task Board" that is available on the Context Menu.Thank you!
I have to update the "name" parameter in AD when the user is created in AD. We have OOB powershell script which creates user in AD. We have Orchestation setup to create/update users in AD. So inorder to update the "name" parameter, Servicenow has sug...
I have this requirement:New incidents can only be submitted in new status, but if assignment group and assigned to are filled, record will save once in new state and will update automatically to in progress and save again. The reason for this is to a...
Hi All,I completed the Inherent Assessment, Control Assessment and Residual Assessment in an Risk Assessment.After completing the Assessment, Inherent risk is '9', Control effectiveness is '2' and Residual risk is "2". As you can see in below picture...
The user can see tags on existing incident but when creating new incidents the TAG option is not there on incident. Can you please suggest how it can be done? Thanks
This is my requirement:-use any catalog item to submit the request. When req item is created, 1st task must be created with name 'Confirm COD'. When 1st task is completed, 2nd task must be created 'Update Tracker'. on 2nd task we have 2 choice fields...
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