Revise onboarding form
How to create engagement-type values in the onboarding form
Forum Posts
Resolve UI action not working properly in Workspace.
Hi,In Service Operations Worskpace, if you have an incident assigned to you and you fill out the resolve fields on the workspace by choosing the resolution codeand then adding the resolution notes (dont't save using the floppy disk icon) then clickin...
Resolved! Troublesome Database Join
I'm having problems joining two tablestask_time_worked - logs time records on tasksu_employee_hours - imported values from external system showing hours paid for each employee Here's the where clause tw_sys_created_by = eh_u_active_directory_id When ...
Resolved! How to flag a bug
I found a bug with variable sets.Expected behavior: When you change the title, it'll autofill internal_name only IF EMPTY.Actual behavior: When you change the title, it'll autofill internal_name no matter what.The expected behavior is documented here...
MRVS deletion and MRVS Variable Mandatory
Hi All, Queries for MRVS: 1) Requirement is to make one variable in MRVS mandatory based on one checkbox on catalog item form : Able to achieve this if I write a onLoad script(using g_service_catalog) on MRVS and make the field in MRVS as mandatory...
assign to
Hi these is assignment rule I have created but its not populating the assign to on incident form :can anyone please help!! thanks!!
Question about .includes()
An external developer wrote a script to find UI Actions that don't have "gs.hasRole" in the condition field.Their code looks like this: if (JSUtil.notNil(current.condition)) { if (current.condition.includes("gs.hasRole")) { fou...
can we integrate two different organisations ms teams using serviceNow integration
HI All, can we integrate two different organisations ms teams using serviceNow integration for handling incidents to create/update I am new next service two servicenow and need to send POC so please help me. Thanks.
How to report on SLA breach on incidents for a month
I see that some SLA records are complete skipped. Why are these so ? Which table to refer - task_sla or incident_sla or something else I understand that one incident might have multiple sla attached so what is best way to report on sla breach on in...
Remove options on "Actions on selected row" drop down
I am task to hide these actions on the "Actions on selected row" from all groups except itil and admins. What would be the best way to do this and how
Service Portal
Is it possible to view the catalog tasks in service portal? If yes, what is the role required?
How to bring External Content into AI created knowledge article into servicenow instance.
1. When external data gets into ServiceNow.2. External data imported in ServiceNow should create the articles by using the Generative AI.If it possible what are the ways?
Resolved! MRVS Email Script displaying sys_id rather than a display value
Hi all,I've been working with this post to display multi-row variable sets in our notifications. Perfect, works great. However I'm having an issue with one of the row outputs. It's returning the sys_id of the reference field, however I want to instea...
Multirow variable data to description of HR case
Hi experts,How can we populated multirow variable data on record producer to the generated HR case description ?Please provide me your suggestionsThanks in advance.
Workspace from scratch
Hi,I just created a new workspace from scratch. I wonder how it is possible to have the same below sow home page on my scratched workspace with my own reports (want to change their queries without changing the original sow reports):Please your help. ...
