Email from flow action not sending even though flow execution says complete

[ray evans]

I have a send email action in a flow. In dev and test instance it works but it doesn't send the email in our live instance. Flow execution say completed and the flow continues. Any suggestions as to why it isn't being sent? All system notifications are sent so the system is sending emails

[SanjivMeher]

Thats strange. If it was sent, it should have been received. Also make sure it is not in your spam folder.

Can you confirm you have the Send to event creator marked checked?

Also check System Mailboxes->Received if there is any failure message.

[ricker]

Ray,

Did you make sure there are recipients on the sent email?  You said other people aren't receiving it either so Inbox Rules are probably out.

There is a Send Notification action now.  I recommend using that instead of Send Email.

[ray evans]

Yes, I was the recipient, based on the variable value in  -  get catalog variable - user - email,  on the request which triggered the flow and my email address is in the log. I can also preview the email in the log and it is exactly how it should be. I'd rather not have to go and change umpteen flows for something that works in every other instance I have tested it in - I have someone checking the emails settings and comparing against the test instance as it's strange that its only this email that's not being received

[ray evans · Accepted solution]

@ricker @SanjivMeher We have established that the emails were being quarantined by Microsoft 365 security policies

[ricker]

@ray evans 

glad you figured it out...I realized later....it was working in other instances...recipients couldn't have been empty.