email icon

[Tyler Hoge - Gl]

Does anyone know if the code for this button on incidentis available or does anyone know how it works? Im trying to replicate functionality, but cant find it anywhere.

[johnram]

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Email Setup

Visit http://docs.servicenow.com for the latest product documentation

[amara_ashok]

hi, you can find the required information in the below link.

Enabling the Email Client - ServiceNow Wiki

[Ken83]

I actually just turned this on for several tables in Eureka yesterday. You need to go to the table where you want to enable it and right-click the banner > Personalize > Dictionary. You should see a dictionary entry that does not have a column name w/ a 'Type' of "Collection". Go into it and add a new attribut called "Email client" and set the value to true. This will enable that email functionality for that specific table. As far as the code behind it, I haven't been able to find it either.

[David Whaley]

Does anyone know if this can work from a CMS page.   I have enabled this for Work Order Tasks and our support users that login and use the navpage.do view can see the email icon however, when our vendors access their work order task through a CMS page they cannot view it

Here is the vendor view from a cms portal page.

Here is an itil role view.

Thanks for any help.

David