Email log Copied field is empty always why ?

[Supriya25]

Hi Team,

"glide.email.test.user" property is EMPTY

then why mails not going to CC's and in sys_email logs list 'Copied ' field always empty .How to fix it ?

[Supriya25]

any suggestions please

[Mark Manders]

What do your logs give back? What actually is filled in the cc (or should be, according to the log)?

You could try by creating variables:

var recruiter = current.u_recruiter;
var userEmail = recruiter.user.email.toString();
var userDisplayName = recruiter.user.getDisplayValue();
if(userEmail){
email.addAddress("cc", userEmail, userDisplayName);
} else {
gs.error("Failed to add recruiter to CC: no email found.");
}

[Supriya25]

Thanks for reply

when we give dynamic value like below irrespective of code that value should come in CC field right ? but in my side value not coming "Copied" field....

email script : cc_details

email.addAddress("cc", "test@gmail.com", "test");

Notification: test

when to run : Record updated

who will received : users: my name

what it will contains : HTML body:  Updated record ${number}

${mail_script:cc_details}

Thanks

Email Logs Output:
Originating event and notification

event : notificaiton_engine.process

notification: test

Recipients: my name populating successfully 

Copied : empty , no value populated

[Mark Manders]

Well... can you check on your email script name and what is in the notification? You are now calling it 'cc_details' in your last remark, but the screenshot in the question shows 'add_user_cc'. 

I just want to make sure that any changes to the name of the script are also applied on the notification.

[Supriya25]

in add_user_cc added cc in from Code.

cc_details added dynamic  

email.addAddress("cc", "test@gmail.com", "test");

I thought of some error going in "add_user_cc", so created new email_script for testing CC behavior . Both scripts I'm calling in Notification.

Still Result is None.