Email Not Triggering – Event Stuck in "Ready" State in Event [sysevent] Table

gautam_dhamija
Tera Contributor

‎04-23-2025 10:53 PM

Hi everyone,

I'm facing an issue where my email notifications are not getting triggered. Here's what's happening:

  • The event is successfully created in the Event [sysevent] table.

  • The state of the event remains as "Ready", and it's not getting processed.

  • Because of this, the associated email is not being sent.

  •  

    I also noticed the following log entry:

     
    getEventTarget() called with invalid record reference: u_sampoc.be13fce64721d65415fc5bcc for event: non compliance notify, could have been deleted.

    Could this be related to why the event is not being processed?

    I’ve verified that:

    • The Notification exists and is set to fire on this event.

    • The Notification is Active.

    • There are no errors in the Notification or script.

0 Helpfuls
  • 283 Views
1 REPLY 1

GopikaP
Mega Sage

‎04-24-2025 03:07 AM

Hi @gautam_dhamija , how are you triggering the event? Is it through script? Can you share the script if possible?

0 Helpfuls