Email notification are not sending when an event is trigger

[appsicumdisplay]

Hii All,

        I search a lot about email notification but I don't get any satisfied answer. Many questions don't have any answer and some have suggest that "Checked field(Send to event creator) in Email Notification. I did the same but email are not sending please help me out.

I want to send an email using a event when a condition is met in business rule. My situation is following.

• Event: exceed_proposed_time
  • Fired by: After new time record redirection
• Email Notification: Exceed Proposed Time
  • Send to event creator = checked
• Business Rule: After new time record redirection
  • insert = checked
  • update = checked
  • Script: gs.eventQueue('exceed_proposed_time', current, current.sys_id, "myemail@example.com");

Business rule have met condition: I checked and showing a error message

Event is created: I checked in System Logs -> Events

Email is not sending: Checked my inbox and ServiceNow's "System Mailbox -> outbound -> outbox".

Please let me know where I'm wrong or you need more information.

Thanks-

Macarius

[tony_barratt]

You can fire a notification When a record is inserted or updated

Email Notifications - ServiceNow Wiki

2.2 Specifying When to Send the Notification

You can define when to send a notification based on the type of triggering event. The instance can send a notification in either of these circumstances.

• When a record is inserted or updated
• When a specific event runs

[tony_barratt]

If your Event state = "ready" every time,   this blog may help troubleshooting

3 steps to determine if and why the event processor is unable to start

[epam]

I don't find any option like "Force delivery" under the "Email Notification" form. Could you please tell where I have to check this option?

- the checkbox is hidden by default, so you should first configure form layout to use the option.

[appsicumdisplay]

Thanks Epam,

                  Now this is going very bad for me because I configure and checked "Force delivery" option from form layout but nothing happens.

Please help me..

Thanks-

Macarius

[Greg42]

Hi Macarius,

Just backtrack a bit.

Double check you have event name - in When to send tab - set to exceed_proposed_time and your notification is active - believe me how many times I saw people using Notification name for triggering events.

If that is set ok you can test it sending to users/groups - to make it simple.

If that works then clear it and check Event param 2 contains recipient check box.

Also double check if you have outbound email set in your dev/test instance. Check that it's turned on and what email address it sends emails to.

Cheers

Greg