Email notification are not sending when an event is trigger

[appsicumdisplay]

Hii All,

        I search a lot about email notification but I don't get any satisfied answer. Many questions don't have any answer and some have suggest that "Checked field(Send to event creator) in Email Notification. I did the same but email are not sending please help me out.

I want to send an email using a event when a condition is met in business rule. My situation is following.

• Event: exceed_proposed_time
  • Fired by: After new time record redirection
• Email Notification: Exceed Proposed Time
  • Send to event creator = checked
• Business Rule: After new time record redirection
  • insert = checked
  • update = checked
  • Script: gs.eventQueue('exceed_proposed_time', current, current.sys_id, "myemail@example.com");

Business rule have met condition: I checked and showing a error message

Event is created: I checked in System Logs -> Events

Email is not sending: Checked my inbox and ServiceNow's "System Mailbox -> outbound -> outbox".

Please let me know where I'm wrong or you need more information.

Thanks-

Macarius

[appsicumdisplay]

Hello Greb,

                  Yes I have cross checked these things many times that

In email notification

                  Notification = Active

                  Event name = exceed_proposed_time in "when to send" tab

                  Send when = event is fired

                  Who will receive   = send to event creator(checked)

                  Send event creator = checked

                  Event param 2 contains recipient = checked

And I also try to sending it users/groups but nothing goes in my favour. Please give a direction that what I have to do now?

[appsicumdisplay]

** Sorry for name mistake GREG,

[Greg42]

Hi Macarius,

I'm curious about one thing. You have mentioned previously about the state being stuck at ready. Are you talking about the event log state or actual notification state? If that's the event state then I think it would be a question to SNow team to find out what's going on in your instance.

No worries typos happen

Cheers

Greg

[appsicumdisplay]

Thanks Greg for begin kind,

                  For the state I'm taking about "System Logs"-->"Events"-->State = "ready". Please help me out this I spend 2 days in it but not moving forward.

[Greg42]

Hi Macarius,

Is this the only event that gets stuck or you have more records with ready state in your instance? Do you get other notifications or have problems with those too?

Cheers

Greg