Email notification are not sending when an event is trigger

[appsicumdisplay]

Hii All,

        I search a lot about email notification but I don't get any satisfied answer. Many questions don't have any answer and some have suggest that "Checked field(Send to event creator) in Email Notification. I did the same but email are not sending please help me out.

I want to send an email using a event when a condition is met in business rule. My situation is following.

• Event: exceed_proposed_time
  • Fired by: After new time record redirection
• Email Notification: Exceed Proposed Time
  • Send to event creator = checked
• Business Rule: After new time record redirection
  • insert = checked
  • update = checked
  • Script: gs.eventQueue('exceed_proposed_time', current, current.sys_id, "myemail@example.com");

Business rule have met condition: I checked and showing a error message

Event is created: I checked in System Logs -> Events

Email is not sending: Checked my inbox and ServiceNow's "System Mailbox -> outbound -> outbox".

Please let me know where I'm wrong or you need more information.

Thanks-

Macarius

[appsicumdisplay]

Greg,

        From the starting when I'm studying about SN and in Training Section there is a module(Coding on ServiceNow --> Events and notifications) in which user learn about send email notifications. That time I tried to send email notification as their instructions, this problem occurred from that time. Here is the link ServiceNow Developers (Events and notifications) where I   studied about this.

And there are some more events exist which have "ready" state.

Example: You all know about "Incidents" Application. In this application whenever an incident is closed then a notification is send. This event also have "ready" state.

Please suggest me what I suppose to do now?

[tony_barratt]

anything useful here?

3 steps to determine if and why the event processor is unable to start

[appsicumdisplay]

Thanks Tony,

I checked your link but in this all about if "System Scheduler > Scheduled Jobs > Scheduled Jobs > events process" have state = "queued" and whereas I have "running" state. So how I debug this?

[Greg42]

Hi Macarius,

That's fine you have more, the question is how many? Can you check System Diagnostics > Diagnostics Page and see how many events you get while using the system?

Do you have problems with notifications overall or only with this one?

What instance are you using? Are you on SNow dev instance maybe?

Cheers

Greg

[appsicumdisplay]

Greg,

        I checked System Diagnostics > Diagnostics Page     in "system overview", I found that there are 2922 Event Pending.

System overview

Emails (recv) last 60 minutes 0 Emails (sent) last 60 minutes 0 Events pending 2922 Log entries last 60 minutes 335 POP3 Status Processed 0 emails SMTP Status Connected to: devrelay, as:"myinstance@servicenow.com"

Yes, I have problem with all notifications and Yes I'm using a dev instance.

Is there anything which we need to set in dev instance?