Email notification based on different condition

[mahesh105]

I need to send notification to different group based on if location contains 'A' and 'x' then it should go to 'ABC' approval group.  If location contains 'B' and 'x' then it should go to 'XYZ' approval group.

[Saurav11 · Accepted solution]

Hello,

You will have to create a event based notification and then create a business rule that will send the group names in the event parameter based on condition.

You can check the below article foe event based notification:-

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-event/237437

OR check the below video:-

https://www.youtube.com/watch?v=K4J9oay7Zwk

Please mark my answer as correct based on Impact.

[Gontla Mythily]

Hi,

You can use flow designer

Mark as correct if it helps
Regards Mythily