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Client Scripts and and overriding parent table

Hey coders, Use case: 1. The client wants the location set differently for SIR then the OOB Client Scripts that are inherited from Service Order. 2. I would like to minimize the changes to the OOB Client Scripts. (i.e. not change the OOB scripts if p...

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Resolved! Annotation With HTML Link In service Portal

Hello All, By Configuring Form Layout I have added an annotation and It's working fine in Native Platform.. But the same Is not working in Service Portal(as shown in attached screenshot below).. I have a requirement to add annotation with HTML Link i...

Azure AD provisioning

Can anyone advise which field is used as the 'coalesce' field for users provisioned from Azure AD? I was under the impression that the UPN from azure was used to match the User ID in ServiceNow, on this basis I would expect an additional account to b...

Alex Ward by • Kilo Guru
  • 1383 Views
  • 2 replies
  • 1 helpfuls

Update Journal Entry Field from Script

I have created a client script to show or hide attachments based on if a user is in a list. This works great, I will share the code below. However, the other requirement is for the journal entry to be update with a statement when a user is added to t...

Report on Stale Tickets

Trying to create a report that shows stale tickets. Basically I want to see how many tickets have not been touched within 5 days but does not include the weekends. Is that at all possible? From what I was reading, it doesn't seem to be. Thanks!

Referencing g_form in UI Script used in Service Portal

Hi Community,We had a UI Script we were using to simplify Ajax calls throughout our system.The UI Script does not work in Service Portal because 'g_form' is not defined.We can work around this by passing in g_form as a parameter, but this seems unnec...

Resolved! Attachment access rights

Hi, I have my fonts as attachments in stylesheet of my scoped application. I can access these attachments using users with admin rights, but other users are not able to access this attachments. How to make attachments available for other users?

prakashr1 by • Kilo Contributor
  • 3536 Views
  • 2 replies
  • 3 helpfuls

Resolved! Stop LDAP inserting AD disabled users into sys_user table

Hi all,We have started to query an OU to deactivate users with userAccountControl values of 514 and 546 (former employees are moved to a different OU before the userAccountControl value is changed). When the load is executed inserts are made for user...

jimpaige by • Giga Contributor
  • 2523 Views
  • 10 replies
  • 2 helpfuls

Resolved! How to get dropdown list in Dashboard

Can anyone help me to know how to get this dropdown list in dashboard. My requirement is data should be populated according to the group seletced.I am creating PA reports but not able to get this dropdown:

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Poorna7 by • Tera Expert
  • 5722 Views
  • 3 replies
  • 1 helpfuls

Resolved! Duration Calculation on SCTASK

Hi Developers, I need the Duration field on sc_task table to display the time difference between Created on and closed fields. I have tried below code in before Business Rule with condition when closed changes. current.calendar_duration = GlideDateTi...

Mandadi by • Giga Contributor
  • 2425 Views
  • 4 replies
  • 0 helpfuls
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