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Reference values not visible for end users on portal

Hello All,I have created a catalog item, there is a field called "Onboarding location" and which refers to one custom table there i have actual values.As an end users when they are trying to choose the location it's not showing the value.Can someone ...

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Ganesh291 by Tera Contributor
  • 3553 Views
  • 6 replies
  • 1 helpfuls

RP.getParameterValue is not returning anything

Hi, I've been writing a UI Macro. I am trying to fetch the sysparm_id from the URL. I've used RP.getParameterValue function in Jelly, but the debug shows that this function isn't returning anything. Here's the code: <g:evaluate var="jvar_show_encrypt...

Sanjay14 by Kilo Explorer
  • 3594 Views
  • 6 replies
  • 0 helpfuls

Resolved! How do I convert glide date to integer date

I want to to use a group of records from pa_scores in a Map Page script,and I want to return values where the start_to date is last month, howeverstart_to is an integer date value, so how do I convert a standard glide dateinto an integer date like so...

samfindlay1 by Giga Expert
  • 10239 Views
  • 8 replies
  • 11 helpfuls

Survey Response to Ticket form

Hi All, I'm looking for a possible way to possibly set up a reference and dot-walk to survey responses on the form of the associated ticket. For example, if I have an incident that triggers a survey, I would like those survey responses to be viewable...

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BK9 by Tera Contributor
  • 2274 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to get Catalog Item Variable Value when "Save" Catalog task

Hello All. Please could anyone help me with the question how to get the value of the Catalog Item variables displayed on the Catalog Task forms "Variables" section.  In my example image  the Catalog Task form "Variables" contain four variables. I nee...

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zzsrvnow by Giga Contributor
  • 3797 Views
  • 6 replies
  • 3 helpfuls

Resolved! Current State Duration

Greetings!   I'm posting because I'm certain this data has to have been collected by some of you out there.   I've several ideas in my head, but why reinvent the wheel if I poll you all?   So, what we need is the and that is the current state duratio...

Amy Lind1 by Tera Guru
  • 4027 Views
  • 6 replies
  • 2 helpfuls

Resolved! How can I pass information into a Transform Map ?

I am at a loss for how to provide a Primary Key for a Transform Map.. that is running on behalf of an Ajax Call. If I can pass in the ServiceRequestId, and even the ServiceRequestItemId with the Ajax Call.. how can I get the Transform Map to have thi...

Chris L5 by Tera Contributor
  • 4720 Views
  • 4 replies
  • 0 helpfuls

How do I produce a burn down chart for open incidents?

Client has thousands of 'Active' incidents that need to be closed and they want a trend report that can be shown as a gauge or widget on a dashboard.Looking for the following information:All open incidents that were created before the beginning of th...

Resolved! Passing a value from a script to use in a workflow

I have a basic scheduled job that kicks off a workflow.I want to be able to pass the value of a variable to the workflow and use it within the workflow.Here is the scheduled job that is intended to pass the value (currently it is just a hard-coded s...

Katie A by Mega Guru
  • 6381 Views
  • 6 replies
  • 4 helpfuls

How to check value of a catalog variable in user criteria

Hi, I have a variable "is_orderguide" in order guide which I am cascading to the include item.I want to check if the included item is created from order guide and give access to everyone having acess to this order guide. I have created below user cri...

priyeshm by Tera Contributor
  • 1955 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to exclude null values from the received response

Hi, I am getting a list of sys id's from other activity in workflow. Now if i have null value i want to exclude those null values.     98c80b450a0a3d28008a03e6a8d687td,null,87d80b450a0a8jud708a03e6a8d687td   With the response i am generating an appro...