Hi community! We have a requirement to allow read access to incidents for user who opened it, are the caller of record, are on the watch list or belongs to the parent of the assignment_group. We have the following ACL condition: if (current.opened_by...
I'm trying to run code after a Modal is closed on a widget. I am opening the modal in my widget and using .then. What I have noticed though is that the .then never runs if the user closes the Modal instead of pushing 'Ok'. spModal.open({ widge...
Hi there, On our Dev System I created an Update Set and made some changes. Then I set it to state "Complete". On our Test System I clicked on "Retrieve Completed Update Sets" and installed it. I then received some change requests. So I went back to o...
Is it possible to grey out past date fields in calendar? If not why
Hi experts, I've a script like below: var gr = new GlideRecord('incident'); gr.setLimit(10); gr.orderByDesc('sys_created_on'); gr.query(); var columns = ['state', 'assingment_group', 'number']; while(gr.next()) { var value = "": for(var i =0; i...
Hi All, in Madarid, i had a g_form method named getEditableFields() , but now I am trying to write the script in NewYork but this method is not available... Is it correct or I am doing something wrong. Please help!! Script in Madarid: var stat=g_fo...
Hi All, Could anyone advise how a question can be removed from the Community in the Service Portal. This would be from a analyst point of view not ess. Thanks Chris
Hi All, I want to know how to run same client script for two table named as "sc_request" or "change_request" on Onchange events of same column present in both the table. Please help.
I want to suppress emails being sent out when tickets are assigned to a particular assignment group. i know i can add a condition on the email notification but i have 50+ email notifications set up and i don´t want to have to amend each one of them....
I have two fields SLA_values [related List type field] Approving_Group [Reference type field] My requirement : If I were to change/update the values of either of the above two fields the workflow is to be run again on that record and ask for Appro...
Hi Everyone, I'm running into an error I've never seen before. I'm trying to insert a new record into the sys_user table via a script in a workflow. Example Script: var grUserCreate = new GlideRecord('sys_user'); grUserCreate.initialize();grUserCreat...
I have a choice list that is dependent on the values of the company field in incident (specifically company.name) however, I cannot get the choice list to dynamically update the choices whenever the person interacting with the form changes the valu...
Hello Experts ,We are working on a requirement where in we are converting User profile time zone to "US/Pacific" to be shown on some pages.Packages.java.util.TimeZone.getTimeZone("US/Pacific") can convert the timezone to the time zone specified , but...
I know that "sys_id" can be used to fetch a requested item. But what if I don't have a sys_id? Since only the number is visible on the service now console.
We use a MID server, but the MID server log keeps giving these warnings:ECCQueueMonitor.40 WARNING *** WARNING *** Reconnecting AMB channel..ECCQueueMonitor.40 WARNING *** WARNING *** Unable to subscribe to AMB channel: /mid/server/77a7ba104fed1200b9...
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