We are in New York and I've had a request to create a hyperlink in an article to a selected configuration item using business rules. See red box below Field is populated by selecting a CI from a reference field (cmdb_ci) in the knowledge form and a...
I am trying to query the table "cmdb_ci_server", utilizing the table API call. There are 10K results in the table, and the only filtering that I have working is the number of results to return. I get results like this: [ { "install_status":...
On our Dev instance, we created a series of ATF Test Suites and Tests which contained Record Validation steps to validate settings in the sys_properties table. (See attached ATF1.png for an example)These all worked and returned a 100% success ratio o...
We are in New York and I am trying to add line breaks to a string field. I can get the values to populate but not the line breaks. I tried following this post from 5 years ago on Line Breaks in Business Rules but it does not work. Here is my code (...
Anyone please suggest the process of enabling calendar invites to be sent from Change Request . I have gone through some articles which are more than 3 years old. Please suggest the process related to the Newyork version.
I have a reference field on one table that I want to copy to a reference field on another table. The fields both contain users. I am wanting these fields to mirror so that when its updated on the master, it updates on the other table. I am thinking t...
Hi Community, I have a question concerning the 'remove option' in the shopping cart. When I speak about the 'remove option' functionaltiy, I mean the - button in the cart overview. My problem In this example the client ordered 1 individual catalog i...
The reference field filter shows "All", even though it is actually filtered with Vendor=true. I want our contract team to create a vendor from the contract form's vendor field. The thing is when they click on the "New" button on the reference lookup ...
What is the best way to generate a JSON Web Token (JWT) in ServiceNow?There are heaps of implementations in different languages out there (i.e. JSON Web Tokens - jwt.io) and I wrote one myself in Java, but without a MID server I can't run that java c...
Hello,I have written a jar file uploaded on mid server. I am able pass message to write to ecc_queue and update problem object. Also, I am writing pay loads to ecc_queue every time problem is inserted or updated.What I want to know if there is a way ...
Hi All,For one of my automation item I need to query some table from a SAP system and evaluate some value of a field. Now I got a sample script from concerned team for this. But after querying it will echo the value. If so can we get that value from ...
Hello everybody, This is pretty much a follow up post from this post. I am using Kingston and I was running into problem with getting the RITM number and having it approved. Now, it is working but not completely the way I want it. Below is a screens...
I'm trying to take an attachment (an image), which is added to a catalog item and via a workflow script add the image to an image (type) field on a custom table.Here is my script...var brandName = current.variables.brand_name.getDisplayValue();var lo...
Hi All, I want to show or display the "Process flow" in change record based on the category If I am selecting "Other" in the category means "Authorize" option should be hidden
I can create incidents via the REST API, however, the assigned_to field never gets populated. assignment_group seems to work and doing this from the REST explorer works as well, however, from my script, no assigned_to. I'm wondering if there is a rol...
