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‎08-18-2017 11:25 AM
Hi All,
We have a email notification on Incident table . This will be triggered when incident is resolved. The issue two emails are getting triggered in Email Logs.
One is being sent and other is being Send-Ingored. Please see attachments.
This is working in DEV instance, only one is being triggered and sent. But when we tested in QA two are being triggered and one is sent and other is send-ignored.
Please provide some idea on this what is the reason.
Solved! Go to Solution.
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‎08-18-2017 05:05 PM
Can you deactivate those onAfter business rule and run your scenario again. Note down the business rule you are deactivating.
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‎08-18-2017 12:21 PM
Hi Sanjiv,
Could you please help.
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‎10-17-2018 10:29 AM
Even i am having the same issue.
2 Emails are getting triggered for request item cancellation one is sent and one is send-ignored.
but i didn't find onafter business rule having current.update();
what may the problem? can anyone help???
