Email Notification being sent and also Send-Ignored

[Mrman]

Hi All,

We have a email notification on Incident table . This will be triggered when incident is resolved. The issue two emails are getting triggered in Email Logs.

One is being sent and other is being Send-Ingored. Please see attachments.

This is working in DEV instance, only one is being triggered and sent. But when we tested in QA two are being triggered and one is sent and other is send-ignored.

Please provide some idea on this what is the reason.

[Mrman]

Hi Sanjiv,

Could you please guide how to identify this issue , what has to be checked in the script.

[SanjivMeher]

Check what all onAfter business rules you have and any such business rule has current.update();

[Mrman]

Hi Sanjiv,

I checked for Onafter business rules and script contains Current.update. They are same as present in DEV .

Any idea please.

[SanjivMeher · Accepted solution]

Can you deactivate those onAfter business rule and run your scenario again. Note down the business rule you are deactivating.

[Mrman]

Hi Sanjiv,

I found the business rule , I deactivated "Create problem if P1, P2 resolved" and done same scenario. I found there is no duplicate notification.

But just want to know why this is happening in QA . The same business rule is present in DEV as well.