Email Notification condition to exclude catalog item

[gnunez]

Hello all,

I have duplicated the OOB 'Email assigned to group (sc_task)' email notification and customized the duplicate to include additional variables from the catalog item.

The issue is that when the catalog item is submitted, the email notification sends twice (original & new) for assigned to group and assigned to you so I tried to add a condition to the Email assigned to group notification but don't see where I can specify the catalog item. I wanted to add something like Catalog Item   IS NOT   Data Jack Request.

Does anyone know where I can specify the catalog items I want to exclude? I also see Advanced condition but not too sure how to script it there.

Any help is greatly appreciated!

Thanks,

Grace

[Vipin Murugesan]

Hi Grace,

If you want only one notification to sent, disable the old one.

And if you need to restrict by catalog item, try dot walking in your filter condition.

for example.

in sc_request table------> in filter condition select show related list and select request related fields and choose items

PS: Hit like, Helpful or Correct depending on the impact of the response

[Vipin Murugesan · Accepted solution]

If your have any issues in knowing search pattern kindly follow my screenshot.

PS: Hit like, Helpful or Correct depending on the impact of the response

[gnunez]

Thank you Vipin, after following all your steps I was able to find it! It wasn't appearing because display wasn't checkmarked.

Thanks again!

[Feddy]

we have same requirement and we do have excluded some catalog item by its name, but the condition would get fialed if the users preferred language is not english.

https://community.servicenow.com/community?id=community_question&sys_id=db7da696db7bf38c4819fb243996...

Appreciate, if you could give me some idea