Email Notification condition to exclude catalog item

[gnunez]

Hello all,

I have duplicated the OOB 'Email assigned to group (sc_task)' email notification and customized the duplicate to include additional variables from the catalog item.

The issue is that when the catalog item is submitted, the email notification sends twice (original & new) for assigned to group and assigned to you so I tried to add a condition to the Email assigned to group notification but don't see where I can specify the catalog item. I wanted to add something like Catalog Item   IS NOT   Data Jack Request.

Does anyone know where I can specify the catalog items I want to exclude? I also see Advanced condition but not too sure how to script it there.

Any help is greatly appreciated!

Thanks,

Grace

[SanjivMeher]

Hi Grace,

You can specify it in the condition.

If the notification is on table catalog task, which is sc_task, in the condition you need to expand the request item and then select catalog item.

If the notification is on Requested item table, which is sc_req_item, in the condition select catalog item and specify the catalog item.

[gnunez]

Hi Sanjiv,

Thanks for the reponse!  

The notification is on table catalog task and I did attempt to expand and select catalog item, but that option wasn't there. See my options below.

1. I selected Show Related Fields

2. Selected Request item

3. Under Request item fields I selected Catalog -> Catalog fields

4. In those options there was no Catalog Item to select

[Vipin Murugesan]

Hi Grace,

Go to that particular field and go for configure dictionary and enable display option

PS: Hit like, Helpful or Correct depending on the impact of the response

[SanjivMeher]

Under Request Item, select 'Item' field instead of catalog. Dont select item=>item fields. Just select item and then operator as = and type value as you catalog item, You will see your catalog will appear as you type