Email Notification - External email

[Greg42]

Hi All,

I have a workflow notification where I send a confirmation email to a person who created the record. What I also want to do is to send an email provided in the form - that triggers the workflow - to a person that is not yet in the system - this is a new account creation process and I also want to notify new user(s) that the process has started. As far as I'm aware I can't pass the email address to notification as only sys_id will trigger it correctly.

Q1.

Is the only way to achieve this is to add new external email address to cc of the notification I send to record creator?

In my case that would work fine as for now same email template will suffice.

Q2.

What if I needed a different email content? How would I achieve that?

I was thinking of branching notifications but, again, there is no user in the system yet and only thing I have is email address - well I have other information in the form but they are not relevant at this point.

Am I going in the right directions here? Any ideas, hints will be much appreciated.

Cheers

Greg

[Uncle Rob · Accepted solution]

You could have the workflow trigger an event, load an event parm with the email address.

Trigger your notification record based on the event your workflow will fire, then check the appropriate checkbox that specifies which parameter contains the email address.

[Greg42]

Hm... interesting. I was a bit confused as in one of the topics I read it was said that it's not possible. I will have to try it tomorrow then and will update this thread.

Thanks rfedoruk.

[Uncle Rob]

I do something similar in a contract analysis module I made.   The team deals with outside parties that for various interesting reasons must not be stored in the user table.   Without being able to store users in a user table its nearly impossible to target notifications without relying on events and event parms.   I have it running pretty sm00v, so I'm happy to lend a hand.

My username at wolfpackcs dot com if you want to discuss over email.

[Greg42]

That's great to hear, I will definitely try it tomorrow.

Sure, If I get any trouble I will contact you by email, thanks.