Hi everyone,
I’m facing an issue with a Catalog Item in Employee Center. I have a form where users can schedule sessions and add participants using a Multi-Row Variable Set (MRVS).
The Workflow: When the form is initially submitted, an email is sent to all invited participants. This part works perfectly—no duplicates.
The Problem: When I open the Requested Item (RITM) later to add a new user to the session and save the record, the email notification is sent about 5 times to the user.
I am looking for a way to handle MRVS updates so that emails are only sent to the newly added row, or a way to prevent these duplicate triggers.
Has anyone encountered this? Should I be using a Business Rule with a specific condition, or is there a better way to compare the previous state of the MRVS with the new one?
Thanks in advance!
