Email notification for external user

[bharath3014]

Hi,

How to send a email notification for external user..? is there any filter condition do i need to add.?

Thank you very much in advance.

[chirag_bagdai]

Hi Bharat,

You can create email notification script and you can   add multiple email IDs in that. Please follow below wiki link to built this functionality :

http://wiki.servicenow.com/index.php?title=Scripting_for_Email_Notifications#Overview

or you can create event based email notification and you can pass the email IDs as parameter from the server side scripts like business rule/script include.

Event param - Can I send a list of users?

I hope this helps. Please mark correct/helpful based on impact.

Regards,

Chirag Bagdai

[aishwaryasingh]

hi all,

i have tried entering email id of a user (not existing in tool) in that particular field. however, notification is not triggered to that particular user.

is there any other setting that needs to be enabled?