Email notification for observer is not working correctly

[Mark Rutman]

the observer email notification is not working. we want the notification to go to a specific assignment group or group of users but they are not receiving it

[Community Alums]

Hi @Mark Rutman ,

Please try Setting the group record with a group email address.

[SN_Learn]

Hi @Mark Rutman ,

Please check the below points:

1. Group/Users are having valid email addresses on their user account in ServiceNow.

2. Notification preference is enabled in the user account in ServiceNow.

3. User/Group are active and locked out is false.

Mark this as Helpful / Accept the Solution if this helps

[SN_Learn]

Mark this as Helpful / Accept the Solution if this helps

[SN_Learn]

Mark this as Helpful / Accept the Solution if this helps