Karen,
Create a new event on the table you want it to fire. Then create a business rule and log that event from the business rule as shown below. Change your email notification to be triggered when an event is fired and select the event. In "Who will receive" tab check the event parameter 1 contains recipient as shown below.
1) create a new event by going to "Event Registry" module
2) Create a new before business rule
when: before insert and update
conditions:watch_list changes
Script:
var array= new ArrayUtil();
var currArr=current.watch_list.split(',');
var prevArr=previous.watch_list.split(',');
if(array.diff(currArr, prevArr).length>0){
gs.eventQueue('watchlist_add', current,array.diff(currArr, prevArr).toString());
}
Note: copy this script inside the onBefore function( from Fuji onwards). Before Fuji create a new function and copy this script inside that function and call the function
3) Change your existing email notification as shown below
Thanks,
Abhinay
Please mark Helpful, Like, or Correct depending on the impact of the response
Just did what you said, now when I do my testing steps that I gave above. The watchlist notifcation is not going to anyone.
I added two people to the watchlist and no notification to either one.
Here are all of my screenshots of my email notification, the event and the business rule. It still didn't work.
I created a brand new ticket - no one on the watchlist, then I went back into the ticket and added someone to the watchlist. No notification. See all screenshots below.
The event
The business rule
The ticket
Sorry for the small oversight. I thought I did change the event name, maybe it didn't save.
However, the event name is now watchlist_add and it still didn't work.
