Email Notification in change request

[Narmadha PR]

Hi,

Please help me with my requirement.

When an email notification is sent from the system regarding the change request,
Then an entry is automatically created in the worknotes.

[Dr Atul G- LNG · Accepted solution]

Is it in PDI? If yes, then it will not work as in PDI emails are restricted. 

[Viraj Hudlikar · Accepted solution]

@Narmadha PR 
Before we move ahead is this for client instance or PDI?
If PDI then email functionality is stopped, you need to configure it for PDI.

If for client instance, check whether email is marked as sent in email logs or not if not see why its not updated to sent yet.

If status is sent then go to record where activity logs is present and see if you can find option as per below screenshot:

If not, then you will need to configure it and get the same label, and email will start showing up on records.

Note: If you are configuring this activity filters it will affect globally and will be applied to all users in instance.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar · Accepted solution]

@Narmadha PR 
Before we move ahead is this for client instance or PDI?
If PDI then email functionality is stopped, you need to configure it for PDI.

If for client instance, check whether email is marked as sent in email logs or not if not see why its not updated to sent yet.

If status is sent then go to record where activity logs is present and see if you can find option as per below screenshot:

If not, then you will need to configure it and get the same label, and email will start showing up on records.

Note: If you are configuring this activity filters it will affect globally and will be applied to all users in instance.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar · Accepted solution]

@Narmadha PR 

Seems the email is not shown in activity log.

Did you check if email sending and receiving is added in activity log?

How to configure and display 'Sent/Received Email' in the activity stream/log 

If my response helped please mark it correct and close the thread so that it benefits future readers.