Email notification in incident work notes

[amit71]

I want to check functionality how to enable the email notification in the Incident work notes activity. PFA attached functionality snip.

[Sagar Pagar]

Hi @amit71,

Click on Filter activity may be personalize "Send/Received Emails" and if not configured, then add it to selected slush-buckets.

Thanks,

Sagar Pagar

[RaghavSh]

1.Look for the funnel icon besides activity

2. Click on it and select the options related to email from configure available fields

[RaghavSh]

@amit71 you can mark the relevant answer correct to close the thread so that other visitors may get benefit of correct answer.

[Tony Chatfield1]

Hi, unfortunately your question\requirement is not clear, you mention work_notes but your screenshot appears to be of an email entry in the activities formatter.
If you are trying to show these email entries then you need to update the activities formatter field selector which is the funnel icon top right of the activity formatter, but the emails will show in the activities(filtered) view not the actual work_notes field or work_notes journal entries.