We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

User Activity

Relationships are present in cmdb_rel_ci table but are not visible in "downstream" dependency view

06-03-2026
Relationships are present in cmdb_rel_ci table but are not visible in "downstream" dependency viewIn Ip Switch class the relationship upstream and downstream are available in the relationship formatter as well as in the relationship table but not in ...

Images are not passing in Knowledge article using rest API method.

02-27-2024
Images are not passing in Knowledge article body using rest API method from one instance to another. In the target instance it is just showing image icon not image.Please suggest method to pass the image in article body.

SLA timezone source

06-12-2023
I have a scenario where the timezone source field  is selected as the caller's timezone, but the timezone field is empty in user's profile, then how the SLA will run?  

Email notification in incident work notes

11-06-2022
I want to check functionality how to enable the email notification in the Incident work notes activity. PFA attached functionality snip. 

Background script for printing the INC no.'s that ends with 0(zero)

07-13-2022
Background script for printing the INC no.'s  that ends with 0(zero). Please guide this how to achieve. eg: INC1234430