Email Notification is not triggered for 1 user but for other users is working fine

[Therese Tolenti]

I have user who is not getting any email notification when the HR case is created. User has a valid email and the hr case meets the criteria to trigger the notification.  

I checked the email logs and nothing shows up if the notification was processed/failed/ignored send to the user. The notification is working fine for other users. I also checked the profile of the user who is experiencing the issue and his notification is enabled both in the user profile and when I impersonate and check his preferences.

Please help how to troubleshoot

[Sarthak Kashyap]

Hi @Therese Tolenti ,

Check if that person is active and not locked out, also if you are checking for manager, try to add manager for that person, also try to log the that user's email id check if it is correct or not.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

[Dr Atul G- LNG]

These can be prime reasons. @Therese Tolenti 

Also check whether the user has added these emails in their email preferences — they might be blocked there.