email notification not triggered when knowledge article is published

[Bargavi]

Hello Community,

I have a requirement to send an email notification to group of users when kb_category is "abc".

I have created a email notification on knowledge table to run on Insert.

Conditions:

Workflow is published

category is Abc

Active is true

The notification is not being triggered. can anyone assist?

Thankyou

[Tim Deniston]

Sending the notification "on insert" will only cause it to send when the record (kb_knowledge) is initially created. I doubt you are going straight to Published, so you probably want something like this for your conditions:

Workflow > Changes To > Published

Category (kb_category) > IS > Abc

Watch out... there are probably two fields labeled Category (category and kb_category).

[Bargavi]

Thanks for replying Tim.

I have tried changing the condition from "workflow is published" to "workflow changes to published" I still see no email notification triggered.

I have selected kb_category in conditions.

Do I have to create an event --> scheduled job and a notification to run when event is fired?

But this would not send any email as soon as Knowledge article is published.

Thankyou

[JJ1]

You should check the   updated option in your notification.

[Bargavi]

Thankyou Jeevan it worked.

If i have to send email notification when knowledge article is updated?

Can i add condition "Text changes" to notification?

Thankyou