email notification not triggered when knowledge article is published

[Bargavi]

Hello Community,

I have a requirement to send an email notification to group of users when kb_category is "abc".

I have created a email notification on knowledge table to run on Insert.

Conditions:

Workflow is published

category is Abc

Active is true

The notification is not being triggered. can anyone assist?

Thankyou

[JJ1]

Then you need to decided which update will trigger notifications , the updated check box will make the notifications trigger the article is updated every time unless some conditions are specified , so in the condition you can pick the fields that you want to be evaluated before the mail is triggered.

[Bargavi]

I need two notifications configured

One notification when new article under category Abc is inserted and published

second notification when any article under that category Abc is updated (for suppose, the text and short description fields are updated email has to be sent)

Thankyou