Email notification not working properly

JohnCM
Tera Contributor

We have an email notification that isn't working properly. This specific notification sends an email to an approver when they have been assigned a task that requires them to review and approve. 

 

Two different people are receiving the approval email (the a person and b person).  We don't want the b person receiving the approval emails. The email are duplicates and the information doesn't change at all (it has a person's name on the email) . The b person isn't getting tasks created for them. It just sends them a copy of the email. 

 

I did check their groups and they are both in the same group. I cannot remove the b person from this group since they require the groups role. I've been trying to troubleshoot this issue and I can't figure out why b person is getting those emails. There are no approval tasks being created for them. The information that person a receives also gets sent to person b.

 

On the "Who will receive" tab for notification. "Users/Groups in fields" option is on "assigned_to". 

 

Any help is appreciated!

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