Email notification not working properly
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11-16-2023 04:00 PM - edited 11-16-2023 04:04 PM
We have an email notification that isn't working properly. This specific notification sends an email to an approver when they have been assigned a task that requires them to review and approve.
Two different people are receiving the approval email (the a person and b person). We don't want the b person receiving the approval emails. The email are duplicates and the information doesn't change at all (it has a person's name on the email) . The b person isn't getting tasks created for them. It just sends them a copy of the email.
I did check their groups and they are both in the same group. I cannot remove the b person from this group since they require the groups role. I've been trying to troubleshoot this issue and I can't figure out why b person is getting those emails. There are no approval tasks being created for them. The information that person a receives also gets sent to person b.
On the "Who will receive" tab for notification. "Users/Groups in fields" option is on "assigned_to".
Any help is appreciated!