Email Notification when additonal comments

[dmahendran]

Hello Folks,
I am facing an issue with setting up an email notification. The requirement is to send an email to the assignment group dynamically based on the "Additional Comments" added to the catalog item, when the "Assigned to" field is empty and the "Additional Comments" field is changed. This needs to be configured for four catalog items, and there are multiple assignment groups associated with each catalog item.

Any help would be appreciated
TYSM!!

[ashishdevsingh]

Can you please explain what is the issue you are facing ? 

[dmahendran]

Hello @ashishdevsingh 
Here's the requirement..
I want to set up email notification for 4 catalog items when additional comments got changed and the assigned to field is empty . The email should go to the respect assignment group. For these catalogs we have more the 12 assignment groups. i want to sent the email notification to respected groups where task is un assigned also the additional comments got added.
Already tried with the above conditions you have mentioned it doesn't work. i didn't get the email notification going out is what I'm facing an issue.

[ashishdevsingh]

If you have many condition to manage, i would suggest you to use the mail script and business rule, 

from business rule you can set the parm1/parm2 with respective recipient. 

[JenniferRah]

In your notification, make your condition something like this: 

Under "Who will receive", set it to pull the Assignment Group like this: