Email Notification when additonal comments

[dmahendran]

Hello Folks,
I am facing an issue with setting up an email notification. The requirement is to send an email to the assignment group dynamically based on the "Additional Comments" added to the catalog item, when the "Assigned to" field is empty and the "Additional Comments" field is changed. This needs to be configured for four catalog items, and there are multiple assignment groups associated with each catalog item.

Any help would be appreciated
TYSM!!

[dmahendran]

Hey Jen,
Thank you for your response!
My issue is, i wanna target 4 catalog items particularly for this requirement. when I'm tried with the above condition it didn't work. I see there is some issue with assignment group added in the who will receive, coz i want to send the notification dynamically based on the ad comments added to specific catalog items. so it wont send out the Email notification whenever add comments got added.

Any other assistance would be much appreciated! 

[JenniferRah]

If you are sending the notification based on the current Assignment Group, then what I showed you earlier will work. If you need to determine it based on something else, then you will need to write a mail script to do that. So remove the "Assignment Group" field from the "Users/Groups in Fields" field. You will need to write a mail script and include it in the body of the email in this notification record.

The condition you posted below should work for targeting specific catalog items.

[Ankur Bawiskar]

@dmahendran 

can you explain your complete business requirement?

What should be the trigger for email?

You can add condition as

Assigned To = Empty

AND

Assignment Group != Empty

AND

Additional Comments changes

In who will receive add the Assignment group

what's the challenge here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[dmahendran]

Hello @Ankur Bawiskar 
Here's the requirement..
I want to set up email notification for 4 catalog items when additional comments got changed and the assigned to field is empty . The email should go to the respect assignment group. For these catalogs we have more the 12 assignment groups. i want to sent the email notification to respected groups where task is un assigned also the additional comments got added.
Already tried with the above conditions you have mentioned it doesn't work.

[Ankur Bawiskar]

@dmahendran 

I didn't get the reason why it should fail or not work

What didn't work as expected?

Please share the notification condition and configuration screenshots.

Also are you sure those groups have group email populated in them

what debugging have you done so far?