Email Notification when additonal comments

dmahendran
Tera Contributor

Hello Folks,
I am facing an issue with setting up an email notification. The requirement is to send an email to the assignment group dynamically based on the "Additional Comments" added to the catalog item, when the "Assigned to" field is empty and the "Additional Comments" field is changed. This needs to be configured for four catalog items, and there are multiple assignment groups associated with each catalog item.

Any help would be appreciated
TYSM!!

18 REPLIES 18

@dmahendran 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@dmahendran 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@dmahendran 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@dmahendran 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader