Email notification when Record producer submitted.
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2 hours ago
Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some variable of RP i need to show in notification body and those variable are NOT MAPPED in the table. What can be done.
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2 hours ago
no issue
-> you can create after insert BR on the target table of that record producer
-> in that BR script check the value of that variable
-> use gs.eventQueue() to trigger event and include the recipients and include in event parm1
-> in notification ensure Event parm1 contains recipients is marked as True
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago
Hi @SujitK ,
Why don't you use the record producer script to send this email(once successful record creation) , you can easily access record producer variable using Producer api and use gs.eventQueue() as @Ankur Bawiskar mentioned.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025