Hi All,
We need your help. We have observed an issue in our ServiceNow instance.
We configured an email notification to trigger when an SCTASK is closed as Completed. However, the same email address was also created in ServiceNow as a contact. While the contact record was active, the emails were triggered correctly from SCTASK. Once we deactivated the contact in ServiceNow, the emails stopped triggering when SCTASK is closed as Completed.
Could you please confirm if there is a relationship between the Active/Inactive status of a profile and the triggering of email notifications?
Thanks,
Mani Arigala
