Email people on a watchlist from flow designer

Community Alums
Not applicable

‎01-09-2023 08:32 AM

I am trying to email people on a watchlist.  How can I get this to work?  I tried adding the watchlist pill but it's not emailing the people on the watchlist.

 

Has anyone done this and could provide code or something?

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Laszlo Balla
ServiceNow Employee
ServiceNow Employee

‎01-09-2023 08:45 AM

It works perfectly with the data pill for me. Can you attach some screenshots?

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Community Alums
Not applicable
In response to Laszlo Balla

‎01-09-2023 08:50 AM

Here is the Flow design for the email showing teh Trigger - Record Updated > Service Request Record >Watchlist in the CC field but when the flow sends the email it only has the contact in the To field.  The Watchlist is not getting added.  On Tokyo Version

StephenC_0-1673282923373.png
Flow execution showing that it sent to the watchlist but in the activity it's not there

StephenC_1-1673282979116.png

 

 

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Laszlo Balla
ServiceNow Employee
ServiceNow Employee
In response to Community Alums

‎01-09-2023 09:11 AM

I have (more or less) recreated your flow and it still works as expected. Are you positive that:

  • the triggers record's Watch List is not empty (I guess you are)
  • The user or role that you are running the flow with has read access to the Watch List field on the u_servcie_request table?
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Community Alums
Not applicable
In response to Laszlo Balla

‎01-09-2023 10:05 AM

I'm running this as Admin, so I know that there is no issue with ACLs  I added someone to the watch list to determine if it was seeing something weird and it was not putting anything in the list.  I have pretty much the exact same flow build for incidents and it works fine on that table.
So I'm a bit stuck

 

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