I'm running into all sorts of unexpected behavior with the new Survey Management in Eureka. I have a requirement to send a survey after every Incident and to have that Incident tied to the survey. I set it up to have the Incident trigger the survey w...
I have a requirement to set certain field values when an incident is saved with an attachment file of specific file name.I wrote on submit client script which uses a script include to query sys_attachment and return the values based on requiremen...
We've gone in and configured the system to allow incoming emails but only via reply. Now I'm faced with a different task. We have a state on the incidents of Need More Information which will pause an SLA. I need to add something that will chang...
I'm trying to create a scheduled job that will search the user table for anybody that has a role so I can remove their roles if they have not logged in, in 45 days. I wan't to search for the user having a role. Is there any way to do a addQuery(h...
Hi,I'm trying to find out where/when a certain field is being updated.Its called 'Closed_at' and it logs a datetime when the end user closes an Incident.I just cannot seem to find out where/when its being updated.I've had this issue a few times and I...
I have user information which is being pulled in from our HR system. Everything is working fine, but they want to be able to update their information in ServiceNow independent of HR data. So, for instance, if you want to change your email address, ph...
I'm trying to remove the circled section from a Glide Dialog Window. I know I can do this with DOM manipulation but I'm wondering if there is a SN method I can use to remove these?
Currently developing a Custom Application and somehow have set the Postal Address Suburb as the Form Title. No matter what you select in the Suburb field, and save it, the form title is set as that instead of the record number. Have gone through all ...
OK I know there is a system property to disable form focus:http://wiki.servicenow.com/index.php?title=Modifying_Form_FocusHowever, I don't want to disable it for my entire instance, just a specific form. (I'd like users to be able to scroll immediate...
Hi All,I wanted to share / get feedback on my solution to allow us to assign roles to view rules.We had situations where we only wanted view rules to apply to certain roles and we wanted none of them to affect Admins.My solution was to add a roles fi...
Hi everyone. We are currently using a UI page with a script to iterate through a list of groups and then checking membership of those groups(in the form of sys_ids). The iteration IS working just fine. Just when I pass the value to the isMemberOf fun...
I have encountered scenarios where <variablename>.isNil() is generating an error saying "isNil() is not a function". Today I encountered a scenarios which was weirdest of all....I was working on a catalog workflow (creating from scratch), there were ...
what does this script means? gs.include('validators');
Hi folks, I have a question about UI Policy in ListView layout this time, and hoping you guys can help. The UI Policy makes Manual SLA Date compulsory on the form when Manual SLA (a boolean checkbox) is selected. This policy works well on the f...
Hi All,I have a doubt in SLA Schedule.I have a Schedule "9*6 weekdays excluding IND Holiday". And in Child Schedule we have defined list of Indian holidays.Now my question here is, What should be the Type to exclude holiday.Do i need to give Type as ...
