Hello,I'm trying to solve this and I can't get a solution: for a change request, if an user from approval group approve it, the workflow will continue with the next steps, but if the user reconsider his decision and Reject it, then the change will be...
Hi,Can someone explain why this happened (or didn't happen)?In Dev, I created an update set. I added a report attribute to the attributes for the task table:all_tables.detail_row=short_description,hasListeners=true,largeTable=true,hasLabels=true,ex...
Hi all, (I'm new to ServiceNow) We have an issue around HTML, and I have been advised to change the value of "glide.ui.escape_text", from 'false' to 'true' or 'true' to 'false' - dependant upon what it is set as at present. However, I cannot find...
Using an UI action (button) from an incident I need open an Order Guide and pass a few of the incident fields like short description and caller into the order guides variable set and then redirect the user to the Order Guide to fill out the rest of t...
Newbie question here, and frankly have tried the entire day to figure this out...As we know that in ServiceNow, a REQUEST can have multiple REQUEST ITEMS. In our instance, these tables would be sc_request and sc_req_items.Checking the Show List for e...
I've been combing the community and the wiki the last few days and have found some info, but figured I'd ask the experts here and see if I can get the nuts and bolts of it.We have 4 instances....lots of cloning, and always have to do the post cloning...
Hi All,I am looking for a report given below. Please let me know your suggestions.I would like it to display the names of the people in a group and against them listNumber of tickets in their queueNumber of tickets closed that dayNumber of ticket clo...
Hi, I have a category and subcategory dependency. I need to create a client side client script that automatically populates the subcategory field if there is only 1 option based on the category that was selected. See my code below - I know the getR...
According to this wiki article (Record Producer - ServiceNow Wiki), if a record producer has a variable of the same name as a field in the table the record producer populates then the field should be updated by the value in the Variable. In section...
If there exist 2 Business Rules run on the Approval [sysapproval_approver] table, the 1st with an Order = 100 and the 2nd with an Order = 200, both have the condition "current.state.changesTo('approved')" and the Script of the 1st BR is "current.setA...
Has anyone utilised the Critical Incidents Map, most notably to highlight active "Critical" Incidents only? I like the script that displays Marker Labels, last script shown here, Using Map Pages - ServiceNow Wiki, but this shows all Incidents, there...
We have a custom table which is extended on task table. We want to send meeting invitation when someone approves a task in this table.We followed the below link but not able to send the calender invite to outlook. We are able to send the attachment b...
Hi,This is the situations:My employee onboarding application generates requested items per selections of the manager in the application form. I do not want the manager to receive back anywhere between 1 to 15 emails, one for each RITM, saying that th...
In a globally scoped application and globally scoped Client Script, the sn_ws object is erroring as not defined?This is the code, pretty simple. Just retrieves the list of applications identified in the external tool. try { var r = new sn_ws.RESTMes...
Please let me know steps required for calling RESTMessage in business rule/ script include.For example, i need to pass one parameter from business rule to RESTMessage. so whether i need to create a parameter(without values) in REST function(post or p...
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