Email Properties not able to edit

[Chinmayee Naik]

Hi Team,

My instance is not able to send any message /outbound is not working in my PDI ,Kindly help me to fix the issue , I have verified Email Properties as well. Kindly help me to fix it asap .

my instance details is   https://dev98152.service-now.com/

Thanks ,

[Harish KM]

Hi as per servicenow

IMPORTANT: Email services are temporarily disabled on Personal Developer Instances (PDIs). Although you will not be able to send emails from your PDI to your email application, the content in this learning module is still useful for learning about notifications in ServiceNow. View sent email messages in System Logs > Emails instead of in your email application. Open an email record and click the Preview Email Related Link.

you can check here

https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/NOT_About_quebec

[Aman Kumar S]

Outbound email from PDI is disabled temporarily, it will be restored soon..

Although you can check in your instance, if the email is processed by SN by navigating to "Outbox" in left navigation

[Chinmayee Naik]

Thank you Harish/Aman for your help.

[puja kumari]

Hi,

Make sure you are in the global application scope. You will not be able to edit anything here if you are in the other application scope.

Can you right click on that property and check if it allows you to change it?

You can also type sys_properties.list in left navigation panel and look for property 'glide.email.read.active'

Check whether any role restriction has been applied over there.

Thanks,

Puja