Email Receiving is Non-Operational

[georgechen]

Hi folks,

Can anyone please advise in the Email Diagnosis settings page, the Email Receiving section is showing Non - Operational, however, when the page gets refresh a few times, it changes to Operational even the Receiving settings appear correctly configured (actually no changes made to the settings , but it seems a bit temperamental at times ) see below screenshot

Also, when this error occurs, this instance is still receiving emails??

Thanks in advice.

[georgechen]

Hi Bhupesh

Below is the investigation by ServiceNow HI

"When accessing the "Email Diagnostics" page, the instance will run the function "isReceivingOperational()" within the script "EmailDiagnosticsV2" to determine if everything is working as expected. - In order to determine whether the "Email Receiving" is operational, it needs to meet the following conditions: - Email Receiving is enabled (System Properties > Email Properties > Email sending enabled) - Email Reader processing time is <= 10000ms (this can be modified by system property "glide.email_diag.threshold.email_reader.runtime") - Email Reader's last run must be within the last 10 minutes (can be modified by system property "glide.email_diag.threshold.email_reader.last_run") - Email Reader's state is NOT "Error" or "None" In your screenshot I can see that the "Processing Time" is "20695ms" which exceeds the OOB setting of 10000ms hence the error you are seeing. You can potentially increase the processing threshold by creating the system property "glide.email_diag.threshold.email_reader.runtime".

Our processing time was over the OOB setting of 10000ms and therefore the diagnosis page indicated it was not operational.

Regards,

[AfzalAftab]

Hey,

Found this solution on Youtube, I Hope it will help you.

Link:- https://www.youtube.com/watch?v=AIZL13TYw2Y