email receiving is not operational

[Rahul Raja Sami]

Hi
email sending & receiving is not operational from last 12 hours

and what could be the reason the processing time exceeded?

email reader job also fine

we don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update

[Maik Skoddow]

Are you asking for your PDI? If yes, that's the expected state as ServiceNow does not allow any longer to send and receive emails on PDIs.

See https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/ 

[Rahul Raja Sami]

Hi Maik,

This is our Production Instance not my PDI.

[SK Chand Basha]

Hi @Rahul Raja Sami 

Can you check the Connection status of two email accounts(POP,SMTP)

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784213

https://www.servicenow.com/community/developer-forum/email-sending-is-non-operational/m-p/2044036

Mark it Helpful and Accept solution!! If this helps you to understand.

[Rahul Raja Sami]

Hi Basha

both are connected successfully.