Email Reminder

[leviii]

Hi All,

I have a requirement for service catalog. I need to send reminder email to the requestor after 7  calendar days from the day the catalog task. The context of the email is like the user must provide missing information and/or approval or the request will be closed after 30 days.

This is complete, when:

-a reminder is send to the requestor

-the reminder is send after 7 calendar days

Kindly, let me know the best way to do this.

[Mark Manders]

What is the trigger? I assume it is not meant to go out on every catalog task? 

Depending on the exact requirement: use the existing flow or create one, just for the reminders. Use the trigger you need to send the notification after 7 days and if 30 days later the information isn't there, close it

[Ankur Bawiskar]

@leviii 

Is it catalog task?

there would be different ways to handle this

1) flow designer

2) scheduled job

What did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.