Email Script to display change type in colour in Change Approval Request notification

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Mi Mi
Tera Contributor

‎04-03-2024 10:05 PM

Hi

I need to update our current change approval request notification to display the change type in colour based on the type. For example,

Emergency = Red

Expedited = Orange

Normal = Blue

Is it possible to have just one email notification with an email script to achieve this? If so, could any of you please assist me in scripting.

Thank you in advance.

Regards

mmk

 

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Harish KM
Kilo Patron
Kilo Patron
In response to Mi Mi

‎04-03-2024 11:07 PM

HI @Mi Mi type is a choice field, you can directly put the display value like below


    var gr = new GlideRecord("change_request");

    gr.addQuery("sys_id", current.sysapproval);

    gr.query();

    if (gr.next()) {
        if (gr.type == 'emergency')
            template.print('<p style="font-size:12px; color:red; font-family:arial">' + 'Emergency' + '<strong>');
        if (gr.type == 'normal')
            template.print('<p style="font-size:12px; color:orange; font-family:arial">' + 'Normal' + '<strong>');
        if (gr.type == 'expedited')
            template.print('<p style="font-size:12px; color:orange; font-family:arial">' + 'Expedited' + '<strong>');

    }
Regards
Harish

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Mi Mi
Tera Contributor
In response to Harish KM

‎04-03-2024 11:13 PM

Hi @Harish KM 

Thank you so much. It works.

Regards

mmk