Email template - if statement scripting

[wicked5]

Good morning,

I have been tasked to tidy up our companies email templates, I have a question I would like assistance with regarding scripting.

I would like to know if I can create an IF statement so that priority 1 incidents are followed by the urgency state. For example:

IF priority 1, then display urgency

So it shows as Priority 1 HIGH.

Our company have specific needs to be able to show the incident state next to priority 1, but having looked on the servicenow help pages I don't see anything like this.

I hope you can help.

Thank you.

[solutioningnow]

Hello,

You can write if condition in email notification using <mail_script>. Please refer below script for your reference:

<mail_script>

if(current.priority == '1')

template.print("Priority 1 HIGH);

</mail_script>

For more information on scripting for email notification, please refer below wiki:

Scripting for Email Notifications - ServiceNow Wiki

Please mark answer as correct/helpful, if it is really helpful

Regards,

Solutioner

[Jacob_Andersen]

The trick with email notifications is adding the <mail_script> tag anywhere you'd like to drop into JavaScript.   If you do that, then it behaves much like regular business rules.

Here is a great article that I think will help you understand how this works.   It takes away some of the mystery associated with email scripting:   Scripting for Email Notifications - ServiceNow Wiki

This is an example of the script that you might use:

<b>Priority: </b>${priority}

<mail_script>

if(current.priority == '1')

        template.print(current.urgency);

</mail_script>

[wicked5]

Thanks, understand.

template.print('<td bgcolor="#3A5894"><b><font face="Default Sans Serif" color="#FFFFFF" size="2">Severity:</b></font></td>');

template.print('<td valign="top" bgcolor="#AABBDE"><font face="Default Sans Serif" size="2">');

template.print('' + current.priority.getDisplayValue()   + "\n"); IF STATEMENT HERE

template.print('</font></td>');

That is what I have so far - I am not sure that the above will help.