Email validation failed

[ssellmeyer]

How is this possible?

If the data input is having any HTML tags, the source field type should be HTML instead of string. If that is not possible, then there should be some intermediate step to encode it before passing to SendEmail action.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1124509

Can someone please explain in detail how this can be accomplished?

We are getting this error on a 'Send Email' action in a FD flow:

Email validation failed: Email body is comprised of invalid HTML.

[Su522]

Any help on this?

[Su522 · Accepted solution]

Clean HTML- Flow Designer Action

Create a FD Action with Input:

Script Step:

Script:

(function execute(inputs, outputs) {  

// Input variable

  var htmlString = inputs.htmlString;

// Remove HTML tags using regular expressions

var cleanString = htmlString.replace(/<br ?\/?>|<\/p>/ig, "\n");

cleanString = cleanString.replace(/<script[^>]+>.*<\/script>/ig);

cleanString = cleanString.replace(/<style[^>]+>.*<\/style>/ig);

cleanString = cleanString.replace(/<[^>]+>/g, "");

// Output variable

outputs.text_out = cleanString;

})(inputs, outputs);

Create Action Output:

Call the FD Action from the FD Flow:

(this will get the latest email response)