Emailing from task using the 3 dots and selecting email not sending to Cc

[John Vo1]

When I'm in a sc task and click on 3 dots and select email an screen pops up and I can enter To Cc and Bcc.  The issue is that it will send to the To but if I have any email address in Cc it won't send to that email.  I have added a email client script so I can add it to the notification, ut when I check my email log to see which notification it's using it isn't using one.

[Ankur Bawiskar · Accepted solution]

Hi,

the cc field is not present on the form layout; please verify the cc recipient from the list layout of email log table

refer Copied field

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[John Vo1]

Ankur,

So it was sending it out it's just I never saw it because of copied wasn't there.  I just tested it and nothing need to be done.  Thanks again.

John

[Ankur Bawiskar]

Glad that it helped.

please remember to comment as helpful as well.

Regards
Ankur