Emails are marked as sent but not received to receipient when I set 'From' for the notification

Divya149
Tera Contributor

‎02-06-2024 10:47 PM

Emails are marked as sent but not received to recipient when I set 'From' in the notification.

i.e, If set 'From' mail id ending with Servicenow.com(ex:abc@servicenow.com) then it is working and user are receiving the mails ,but If I set any other company mail id (ex:abc@company.com) then users are not receiving the mails .

Do I have to change any properties? Any help is appreciated. 

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2 REPLIES 2

Mark Manders
Mega Patron

‎02-06-2024 11:38 PM

If ServiceNow says 'sent', the emails are out of the system and are somewhere blocked. You need to check with the IT department to validate what the security policies are. It could be that the emails are seen as spoofing (sender pretending to be someone else), because the orignal email is coming from *@service-now.com, but it says something else.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-07-2024 02:41 AM

Look like not a SN issue, may be issue at you org security policy side. 

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