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Emails are marked as sent but not received to recipient when I set 'From' for the notification

akhila91ar
Tera Contributor

‎01-14-2026 09:23 AM

Emails are marked as sent but not received to recipient when I set 'From' in the notification.

i.e, If set 'From' mail id ending with Servicenow.com(ex:abc@servicenow.com) then it is working and user are receiving the mails ,but If I set any other company mail id (ex:abc@company.com) then users are not receiving the mails .

IT department was unable to help. they need a SPF record of ServiceNow. Where can I find it. Also DMARC and DKIM are needed as well where as DKIM was not installed in my company instance.

Any help is appreciated

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Mark Manders
Giga Patron

15 hours ago

ServiceNow can't help with that. Your company email is seeing this as spoofing and is ignoring it. Your IT department should be able to see this (emails bounced).

If ServiceNow states the email is sent, it's sent. It has left the instance and the receiving party is blocking it.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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