Emails are marked as sent but not received to recipient when I set 'From' in the notification.
i.e, If set 'From' mail id ending with Servicenow.com(ex:abc@servicenow.com) then it is working and user are receiving the mails ,but If I set any other company mail id (ex:abc@company.com) then users are not receiving the mails .
IT department was unable to help. they need a SPF record of ServiceNow. Where can I find it. Also DMARC and DKIM are needed as well where as DKIM was not installed in my company instance.
Any help is appreciated
