Embed Map Pages to Case Task Form

[Amit83]

Hi Team,

I have created a map page to track Assigned To's location. How can I attach it to sn_customerservice_task form?

Regards,

Amit

[Dr Atul G- LNG]

Hi @Amit83 

Need to create a new modules available in CSM_task table and in link type 

[Amit83]

Hi @Dr Atul G- LNG 

But how can I embed it to case task form? Also, if you could help me with any other alternatives for displaying map on case task form will work for me. I am using following map page script which is working fine-

var now_GR = new GlideRecord("sn_customerservice_task");
//now_GR.addQuery('sys_id', '3e8****833100');
now_GR.query();

while (now_GR.next()) {
    var item = map.addItem(now_GR);
    item.latitude = now_GR.u_parent.location.latitude.getDisplayValue(); // Latitude of the destination 
    item.longitude = now_GR.u_parent.location.longitude.getDisplayValue(); // Longitude of destination 
    item.icon = "http://maps.google.com/mapfiles/kml/pal3/icon51.png";
    item.icon_width = "32";
    item.icon_height = "32";

    var secondLocationItem = map.addItem(now_GR);
    secondLocationItem.latitude = now_GR.u_fe_last_latitude.getDisplayValue('u_fe_last_latitude'); // Latitude of the source location
    secondLocationItem.longitude = now_GR.u_fe_last_longitude.getDisplayValue('u_fe_last_longitude'); // Longitude of the source location
    secondLocationItem.icon = "http://maps.google.com/mapfiles/kml/pal3/icon32.png"; // Different icon for the second location
    secondLocationItem.icon_width = "32";
    secondLocationItem.icon_height = "32";

    // Draw a line connecting the two locations
    map.addLine(item, secondLocationItem);

    // Call Google Maps Directions API to get route information
    var directionsURL = "https://maps.googleapis.com/maps/api/directions/json" +
        "?origin=" + item.latitude + "," + item.longitude +
        "&destination=" + secondLocationItem.latitude + "," + secondLocationItem.longitude +
        "&key=AIzaSy*****dgO3fxwbd3UU"; // Replace YOUR_API_KEY with your actual Google Maps API key

    var response = new GlideHTTPRequest(directionsURL).get();
    var responseBody = response.getBody();
    var parsedResponse = new global.JSON().decode(responseBody);

    if (parsedResponse && parsedResponse.routes && parsedResponse.routes.length > 0) {
        var route = parsedResponse.routes[0];
        if (route && route.legs && route.legs.length > 0) {
            var leg = route.legs[0];
            var etaSeconds = leg.duration.value; // Duration in seconds
            var etaMinutes = Math.round(etaSeconds / 60); // Convert to minutes
            gs.info("Estimated Time of Arrival: " + etaMinutes + " minutes");
        }
    }
}

[Dr Atul G- LNG]

Dear @Amit83 

code is week area for me mate, what i know i shared mate.

@AshishKM any help. 

[shwetanksingh]

You cannot put Map page on case task form. Also, this is not possible in ServiceNow. I recommend either exploring the Field Service Management plugin or integration with 3rd party vendors.